On all orders over $70
Delivered Confidential Information By User
Except for information necessary to place an order, Shoplexxa discourages users from sending any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to ShopLexxa will be considered non-confidential, and by submitting it, you are giving ShopLexxa the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.
Revision/Cancellation of Orders
In order to be fair to other customers we do not encourage any cancellation to a purchased order once its submitted. This is due to limited inventory on hand that might have been available to other customers. However, you have the option of adding to your order within 24 hours without incurring additional shipping charge. Once your item ships our facility we will be unable to modify orders.
Shipping: Order / Status and Tracking
Once your method of payment is processed and approved, your orders will be packaged and shipped within the timeline you select during checkout. Packages should arrive to you depending on the speed of shipping method you select that we offer.
Once we receive and process your order, you will be sent a confirmation via e-mail. Your package/s may be delivered to you via UPS or any other carrier at our discretion. All items will have tracking numbers at no additional cost to you. You will also be notified via e-mail once your order has shipped and supplied with tracking information. Please refer to the tracking number for an updated order status. Once the item has shipped from our facility it becomes the responsibility of the shipper.
To ensure stress free shipping, we offer free shipping on all orders over $150.00 and free returns for exchange and store credits only. Refund requests are not eligible for free returns. Orders place under $150.00 will be charged a low flat rate of $5.05. At this time we do not ship to P.O Box and overseas.
It is the responsibility the consumer to be available to receive the package once it arrives to its destination. We are not responsible for theft or alterations to the package once it arrives to you. You have the option to follow the item tracking information of your order you received via email. The shipper may leave the package at your destination or make three attempts to deliver items. During that time if no one is available to receive the package it will be returned to us. If that should occur, it would be considered a refusal and store credit will be issued minus 30% restocking fee + cost of freight. Once the item leaves our facility we would be unable to alter shipping destination.
We are committed in providing excellent services to our customers and we want our customers to have the best shopping experience ever. If you are not happy with your purchase simply return it within 14 days (from date of receipt) for full refund (minus shipping), exchange or store credit. Returned items must be intact as the day you received it. Refund will be posted to your original form of payment. We only accept returns for items that are unworn, unused, unwashed, unscented, undamaged and contain all the original tags packaging and labels. Any evidence of wear or alterations made to the item will be returned at the shipping expense of the buyer whatever the cost of shipping and handling.
Items are nonrefundable and cannot be returned or exchanged. They include: Clearance, handbags, accessories (not limited to hosieries, gloves, socks or any non sized items), swimwear, intimate apparels, any opened packages, or items marked as final sale.
Goods can be exchanged within 14 days of the receipt date provided they are unscented, unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options. In addition due to limited inventory there is no guarantee that items will be available for even exchange. If that should happen we will issue a store credit instead to be applied to any merchandise in store.
All of our items are inspected by manufacturers and staff members alike prior to shipment. On some occasions the merchandise are photographed to ensure quality inspection and for your convenience. However, we are human and oversights may happen so should you receive a defective item, please contact us immediately or no later than 48 hours to arrange an exchange or return of product. In the case that there is no replacement of the defective item, we can issue a store credit or a refund whichever you may prefer.
You can receive store credit on all products, equivalent to the total value of your product purchase. Store credit is valid for one year after the issue date. Store credit can only be used for purchasing merchandise; it cannot be used towards shipping costs.
All returns requests after the given time frame of 14 days may be accepted at the discretion of ShopLexxa.
Comments & Feedback
In compliance with your rights under California Civil Code 1789.3, you have the right contact ShopLexxa with any complaints or to seek additional information. You may email ShopLexxa at firstname.lastname@example.org.
If California users have any questions or complaints about ShopLexxa, they may also contact The Complaint Assistance Unit of the Division of Consumer Services of the California Department of
Consumer Affairs through writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.